Store policies
The short version: we want every order, trade and game night to feel fair. The details are below.
Online orders & pickup
Orders placed online are pulled from the same inventory as our cases. We'll email (or text, if you left a number) when your order is ready — usually within two hours during store hours. Pickup orders are held for 7 days; after that the items return to stock and any payment is refunded to the original method.
Bring your order number and a photo ID. Someone else can pick up for you if you tell us their name in the order notes.
Shipping
Singles ship sleeved and toploaded in a rigid mailer with tracking. Flat-rate shipping is $5.99, free on orders over $75.00. Orders ship within two business days. We currently ship within the United States only.
Preorders
Preorders are pickup-only and guarantee your product on release day. If a distributor shorts our allocation we'll let you know as soon as we do, and you can take a refund or store credit. Preorders can be cancelled for a full refund any time before the release date.
Returns & refunds
- Sealed product can be returned unopened within 30 days for a refund to the original payment method.
- Singles can be returned within 30 days if they don't match the condition they were sold as — bring them back in the same shape and we'll swap, refund or credit you.
- Opened sealed product, records and gear and event entries are final sale.
- If we sent the wrong thing, we cover return shipping and make it right first.
- Card refunds typically post in 3–5 business days; store credit refunds are instant.
Buylist & trade-ins
Buylist prices are offers for Near Mint, English cards and can change daily. Lightly Played pays 80% and Moderately Played 60% of the NM offer. We honor the price on your submitted sell list for 7 days.
Take payment in cash, or in store credit with a 20% bonus. Store credit never expires, works in the shop, and can be used online. Sellers must be 18 or older, or accompanied by a parent or guardian, and we may ask for ID. We don't buy counterfeit, proxy or altered cards.
Events
Event entry is non-refundable once pairings go up, but we're happy to transfer a seat or refund before the event starts. Everyone who plays in our space agrees to be respectful — harassment, cheating or theft means you'll be asked to leave.
Privacy
We collect only what we need to run your orders, sell lists, event sign-ups and account: your name, contact details, and (for shipping) your address. We never sell or rent your information. We use one essential cookie to keep your cart and sign-in working and no advertising trackers.
Newsletter emails are opt-in and every email has an unsubscribe link. To see, change or delete what we hold about you, contact us.
Pricing & errors
Prices follow the market and can change without notice. If we list something at an obviously wrong price or a card turns out to be missing from the case, we'll contact you and offer a refund or a replacement before your order goes out.